Shipping & Returns

Shipping and dispatch

Shipping within the contiguous United States is included. Alaska, Hawaii and all other destinations require a separate shipping quote. Dispatch is usually within 3 business days. This is a dispatch estimate, not an arrival guarantee; dispatch arrangements will be confirmed before payment.

International orders are handled individually. Shipping costs and the buyer's responsibility for destination-country import duties and taxes will be disclosed before payment. International buyers are responsible for those duties and taxes. Charges paid directly to customs authorities or other third parties are not shipping charges paid to Pandora and are not included in our refund promise.

Condition and authenticity

The current Jozza paintings are in perfect condition and include a certificate of authenticity issued by the artist. They are signed at the lower-right corner and on the back. The canvases are gallery-wrapped, with the painting continuing around the sides; no frame is needed. We do not offer framing services.

We guarantee the authenticity of all Jozza paintings offered here. The reporting and review process for an authenticity concern is described below.

Damage or discrepancies: 72 hours

Please inspect your artwork upon delivery. Report any damage or discrepancy within 72 hours after delivery by emailing [email protected], including photographs of the artwork and packaging. Please retain the packaging while we review the issue so the shipment can be documented.

Authenticity concerns: 5 business days

Authenticity concerns must be reported within 5 business days after delivery. Email [email protected], explain the concern and provide any supporting documentation available. We review the concern with the artist. A paid expert report is not required simply to raise a concern. Reporting a concern does not automatically establish that a claim is valid.

Nothing in these reporting requirements excludes rights or remedies that cannot lawfully be excluded.

Approved returns

Returns are limited to damage, an incorrect artwork or an authenticity issue. No change-of-mind returns are offered, except where applicable law requires otherwise. Contact us before returning artwork so we can review the concern and provide return instructions and the appropriate return address.

Pandora covers return shipping for approved returns. Do not send artwork to our correspondence address without return instructions. Our customer remedies are not contingent on an insurer paying a claim.

Refunds and optional replacements

For an approved claim, you may choose a refund instead of an artist-made replacement. We issue refunds within 5 business days after receiving and inspecting the returned artwork. The refund includes the artwork price and any original shipping charge paid to Pandora. Your bank or payment provider may take additional time to post the refund.

Where available, we may offer a newly created replacement by the artist, but only with your agreement. Each painting is individually created, so variations may occur; an identical original is not promised. A replacement is subject to artist availability, and its details and timing must be agreed with you before proceeding.

Contact

Pandora Art Box LLC · [email protected]. Correspondence only: 1000 Brickell Ave, Suite 715, Miami, FL 33131. This is not a public gallery or an authorized return address.